Daikin UK has developed an online ordering facility for the purchase of spare parts. This will enable its heating, air conditioning and renewable energy installers to purchase parts 24 hours a day.
The online ordering tool provides pricing and availability, schematic diagrams to visually demonstrate relevant parts and systems, and aid the selection of substitute parts. Installers can also log on to the system using their mobile devices on site.
The online facility will enable installers to simplify the ordering of spare parts. This online service will provide Daikin UK customers with their own efficiency gains and make it easy to order parts at any time of day giving customers more flexibility.
Installers ordering from the Spare Parts Bank at www.daikin.co.uk/spares will be offered free delivery and the opportunity to purchase other ancillary parts relevant to the selected spare part.
Dave Green, the spares and warranty supervisor at Daikin UK, said: “We are always looking to provide innovative solutions to our valued customers. The newly developed online Spare Parts Bank has been built with our customers in mind, using their feedback to develop a selection and ordering tool. There is a financial benefit of free delivery for customers using the online service.”