HIES & GivEnergy join forces 

HIES and GivEnergy have formed a powerful alliance to aid consumers facing a daunting dilemma: their solar and battery installation remains incomplete due to their installer’s unfortunate closure. 

HIES and GivEnergy team up to rescue unfinished solar projects.

For those who have already invested with their deposit, the sudden cessation of the installer’s operations has left them in a precarious situation, with the possibility of losing their hard-earned money looming large.

In response, HIES offers a lifeline, committing to finish these installations at the contracted value outstanding. Meanwhile, GivEnergy extends its support by providing battery and inverter products at cost, ensuring a comprehensive solution to this challenging situation. 

Uncertainty when a member ceases trading

Faisal Hussain, HIES chief executive, said: “It is always unfortunate when a member ceases trading as it could create uncertainty for consumers and also harm the reputation of our industry.

“Therefore, we have been working behind the scenes to find solutions that will ensure consumers who have used a member and are unable to recover their monies, receive a completed solar or battery installation. GivEnergy should be commended for stepping forward and helping consumers with their solar and battery installation by supplying the products at cost.”  

Jason Howlett, chief executive officer of GivEnergy, said: “It’s our mission to empower energy freedom for all. When we learned that innocent homeowners had paid deposits for future work that was unlikely to ever be undertaken, we instantly wanted to help.

“We’re proud to collaborate with HIES to ensure that those affected by their installer’s cessation of trading receive the assistance they deserve. Ultimately, we’re dedicated to the industry’s integrity and to the well-being of consumers.” 

The boom of solar

Faisal Hussain said: “We strongly encourage other manufacturers to get in touch with us and provide their support in giving their products at cost. The boom of solar is going to continue and we want to ensure that consumers have a positive experience and our industry’s reputation is protected.”