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Introducing the CustomerIQ 3.0

Smart energy network provider Silver Spring Networks has announced a new version of its CustomerIQ customer engagement platform.

CustomerIQ 3.0 delivers energy usage information to customers with multiple metered locations. The company says it has delivered proven reductions in peak energy consumption and will be available from next month.

The updated product includes: multiple account support, a turnkey solution for green button initiatives which allows utility customers to export and download energy data, mobile browser experience, improved customer feedback module and enhanced analytics.

Matt Smith, senior director at Silver Spring, said: “Our updated CustomerIQ platform delivers a more dynamic and personalised experience for end-users and helps utilities better understand how their customers are using this energy information.

“Silver Spring’s end-to-end customer engagement platform includes an interactive web portal, email notifications, an enhanced mobile site, printed home energy reports, and robust customer service tools.”

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